SHIPPING POLICY

ALL SHIPMENTS

We offer FREE tracked next working day delivery to most of the UK’s mainland*. The cut off for next day delivery is 12 noon. 

Please note, due to Covid restrictions our couriers advise may take an extra day.

Shipments require a signature for delivery. Delivery tracking information including a window will be text or emailed on the morning of the delivery.

Once an order is shipped we are unable to redirect the package to a different address and is the customer’s responsibility to coordinate with the courier.

FREE DOMESTIC SHIPPING (UK)

Richmond Radiators currently offer Free Next Working Day shipping on all UK Mainland orders! All orders are processed and shipped the same business day if placed before 12 noon. Orders after the 12 noon cut off will be dispatched the following business day. (Excluding weekends and holidays.)

Normal business hours are Monday-Friday, 8:30am-5:00pm GMT. 

Once your order ships, you will receive an email notification with shipping confirmation along with a APC or DHL tracking number.

In the UK you will receive a follow up text message indicating a time frame for delivery. You must be available at this time as a signature will be required for delivery. You are able to contact the courier with the details provided. 

For European customers please allow 3-5 business days for your order to arrive.

excluding Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles, Channel Islands & Northern Ireland. See rates below.

UK OFFSHORE & EUROPEAN RATES

Please Note: 

Due high duty and customs fees, now in place after Brexit, we are currently unable to ship to addresses in the EU. 

RegionCost Per ParcelEstimated Delivery Time
UK Mainland*FREENext Business Day
Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles£12.001-2 Business Days
Europe 1: Netherlands, Luxembourg, Ireland, Germany, France, Belgium£14.001-2 Business Days
Europe 2: Switzerland, Denmark, Austria£16.002-3 Business Days
Europe 3: Czech Republic, Italy, Slovakia, Spain£18.002-3 Business Days
Europe 4: Finland, Estonia, Hungary, Poland, Portugal, Slovenia, Sweden£22.002-4 Business Days
Europe 5: Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia£24.003-5 Business Days

We are not responsible for Import duty and customs charges. These must be paid by the customer.  

DO YOU SHIP TO P.O. BOXES?

Unfortunately, we do not offer shipping to P.O. boxes or BFPO addresses.

FAILED DELIVERIES & RETURNED PARCELS

The courier will attempt to deliver a package 3. After a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment and the item returned to stock.

If you would still like this item, you will need to reorder the item again, pay and ship.

In the event the courier are unable to deliver a package (due to an incorrect address entered by the customer), the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Richmond Radiators is not responsible for payment of return shipping costs levied by the courier.

Similarly, Richmond Radiators is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.

SERVICE DELAYS

Richmond Radiators is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters.

We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and any shipping fee is non-refundable. In cases such as these, please contact the courier directly with any inquiries about the status of your package, supplying your tracking details. 

TRACKING

Tracking information will not be available until your package ships and has left our warehouse. Please note: for some international shipments tracking information may not be available up to 24 hours after courier has received the package. Once your order ships, you will receive a confirmation e-mail and a follow up text message with your tracking number. Either click on the tracking number and follow the link or visit dpd.com and enter your tracking number.

Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status of your package.